bom dia recebi um email com a seguinte informação (Greetings Champion R240757313,
As our Support Elves haven't heard back from you in over two weeks we are going to assume your problem has either resolved itself, or you've found a solution on your own. As a result we will be changing the status of this ticket from Pending to Resolved. If this isn't the case, and you've simply been busy either in the real world or slaying hordes of demons in one of our games, don't worry there is a simple solution. You can re-open this case at any point during the next two weeks simply by replying to this e-mail, and our Support Elves will get back to work helping to solve your issue.
The R2 Games Support Elves )
Pela tradução estariam dando meu ticket como concluido e até a presente data não recebi nem meu vip nem meus dimas. Aguardo respostas grato Wallace.